1. Introduction
Aste® (“Aste”, “we”, “us”, or “our”) is a global stockist and supplier of marine, offshore, and industrial products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:
- Visit our website stagingsite.aste.com.sg
- Contact us by email, phone, WhatsApp, or online forms
- Request quotations, technical documents, or product certificates
- Engage with us as a customer, supplier, or partner
By using our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Name and job title
- Company name and business details
- Email address and phone number
- Country or region
- Inquiry details, such as products of interest or technical requirements
- Information needed for quotations, orders, or certification requests
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website or link
- General location (country or region)
This is done using standard web technologies (logs, cookies) for performance and analytics. We do not use cookies for behaviour-based advertising.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and requests
- Prepare and send quotations and commercial offers
- Provide technical information and product details
- Process and fulfil orders
- Provide test certificates and documentation upon request
- Improve our website, services, and customer support
- Maintain business records and comply with legal obligations
We only use information that is relevant and reasonably necessary for our business activities.
4. Legal Basis (Where Applicable)
Where required by law, we may rely on:
- Performance of a contract or steps before entering into a contract
- Legitimate interests in operating and improving our business
- Compliance with legal or regulatory obligations
- Your consent, where explicitly requested (e.g., certain marketing)
5. Sharing of Information
We may share your information with:
- Our branches and affiliated entities (e.g., Singapore, Netherlands, China)
- Logistics providers, freight forwarders, and delivery partners
- Certification bodies when documents are requested
- IT/hosting providers supporting our operations
- Professional advisers (e.g., auditors, legal advisers)
We do not sell, rent, or trade your personal information for marketing.
Third parties processing data on our behalf must handle it securely and only as instructed.
6. International Data Transfers
As a global supplier, your information may be transferred between countries where we operate, to:
- Respond to your inquiries
- Fulfil orders
- Coordinate logistics and documentation
Where required, we take appropriate steps to ensure such transfers comply with applicable data protection standards.
7. Data Security
We implement reasonable technical and organisational measures to protect your information against:
- Loss or destruction
- Unauthorised access, alteration, or disclosure
No method of transmission or storage is completely risk-free, but we continuously review and improve our safeguards.
8. Data Retention
We keep personal information only as long as necessary to:
- Fulfil the purposes described in this Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
When no longer required, we take reasonable steps to delete or anonymise data.
9. Your Rights
Depending on your jurisdiction and law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us (Section 12). We may need to verify your identity.
10. Cookies and Similar Technologies
We may use cookies to:
- Enable core website functions
- Improve performance and user experience
- Analyse aggregated usage
You can manage cookies via your browser settings. Some features may not work correctly if cookies are disabled.
11. Third-Party Links
- Our website may link to third-party sites.
- We are not responsible for their content, security, or privacy practices.
- You should review their privacy policies separately.
12. Contact Us
For questions about this Privacy Policy or your data:
- Email: info@aste.com.sg
- Phone: +65 6862 1212
Please include enough details so we can respond effectively.
13. Changes to This Privacy Policy
- We may update this Policy from time to time.
- Please review this page periodically.
